If you entered the wrong shipping address, the shipping address cannot be modified directly from the order page after the order is placed. Please contact our support team at hello@toendi.com as soon as possible and provide your order number along with your correct shipping address.

Please note that once an order has been shipped, we may no longer be able to change the delivery address.

All Toendi® products are 100% waterproof, meaning you can not only clean them in water, but also take them into the shower or bath with you! But plz pay attention that don't soak them in water!

We have warehouses in the United States, Germany and Japan. For orders from these three countries, we will give priority to local warehouse shipments, followed by overseas warehouse shipments.If you’re not sure whether your location is within our delivery range, feel free to email us [at] hello@toendi.com before placing your order.

You will receive an email with tracking information once your order has shipped.

All Toendi® devices come with a 5-year limited warranty. However, , wipes, chargers, and accessories are not covered by this warranty. Acceptable proof of purchase includes hard-copy store receipts, online purchase records, credit card statements showing the charge from Toendi®, or purchase history directly from our website at www.toendi.com.